Case study · Retail
HCM Deployment for a Retailer
Workday HCM deployment with payroll, benefits, time, and talent modules.
Key results
- HR operational cost -28%
- Time-to-hire -22%
- Employee self-service adoption 91%
Context
A specialty retailer had HR systems across three platforms (payroll, benefits, talent acquisition) that didn't integrate cleanly. HR staff spent material time reconciling across systems; employees faced different surfaces depending on the task; hiring cycles ran longer than benchmark.
Challenge
Consolidating onto Workday required data migration from three sources, process harmonization across what had been three teams, and change management with a workforce distributed across hundreds of stores.
Approach
Thoughtwave delivered a 7-month Workday HCM deployment: payroll, benefits, time-and-attendance, and talent acquisition modules; data migration with reconciliation; process workshops harmonizing the three-team workflow; store-manager training rollout. The engagement covered discovery through post-go-live stabilization.
Outcomes
HR operational cost dropped 28% through consolidation; time-to-hire improved 22% as the unified talent-acquisition workflow removed friction; employee self-service adoption reached 91% across the store footprint.
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