Resy in modern restaurant reservations
Resy (acquired by American Express) is a modern reservation platform competing directly with OpenTable, particularly strong in urban dining markets and with independent fine-dining operators. Its Amex integration and newer technology stack have made it the preferred alternative for a meaningful share of upscale independent operators.
How Thoughtwave integrates Resy
Our engagements cover:
- Resy APIs for reservation, guest, and availability data integration.
- Guest-data integration with CRM and loyalty workflows.
- POS integration for reservation-to-service workflow unification.
- Waitlist and notify management extensions.
- Amex ecosystem integration for restaurants running Amex-adjacent loyalty programs.
Authentication and governance
Resy integration uses API authentication with restaurant-scoped access.
When Resy is the right choice
For independent upscale restaurants in urban markets where Resy's diner network and modern product design fit the operator's brand, the platform often wins over OpenTable. For restaurants needing OpenTable's broader diner reach or cross-platform diner acquisition, OpenTable usually wins. Our engagements match the platform to the restaurant's specific diner-mix priorities.